呼叫中心,是(shi)利用(yong)(yong)通訊(xun)與(yu)電(dian)(dian)腦軟件(jian)(jian)技術(shu)相結(jie)合(he),可自動靈(ling)活地處(chu)(chu)理(li)各(ge)種不同的(de)(de)電(dian)(dian)話(hua)打進和(he)打出(chu)業務的(de)(de)運營操作場所,通俗的(de)(de)理(li)解,就是(shi)一個(ge)大(da)(da)型的(de)(de)電(dian)(dian)話(hua)處(chu)(chu)理(li)中心(xin),把傳統(tong)的(de)(de)電(dian)(dian)話(hua)結(jie)合(he)到(dao)電(dian)(dian)腦軟件(jian)(jian)里,運用(yong)(yong)軟件(jian)(jian)系統(tong)來打電(dian)(dian)話(hua)、接電(dian)(dian)話(hua)、管(guan)理(li)電(dian)(dian)話(hua),比傳統(tong)的(de)(de)電(dian)(dian)話(hua)具有更強大(da)(da)的(de)(de)功(gong)能,可提高工作效率和(he)管(guan)理(li)水平(ping)的(de)(de)一個(ge)平(ping)臺。
廣(guang)(guang)(guang)州(zhou)(zhou)(zhou),簡稱“穗(sui)”,是(shi)(shi)(shi)廣(guang)(guang)(guang)東省(sheng)省(sheng)會、副省(sheng)級市(shi)、國(guo)家中(zhong)(zhong)心城(cheng)市(shi)、超(chao)大(da)(da)城(cheng)市(shi)。廣(guang)(guang)(guang)州(zhou)(zhou)(zhou)位于廣(guang)(guang)(guang)東省(sheng)中(zhong)(zhong)南(nan)部(bu)(bu),東江(jiang)、西江(jiang)、北(bei)江(jiang)交匯處,珠(zhu)江(jiang)三角(jiao)洲(zhou)北(bei)部(bu)(bu),瀕臨中(zhong)(zhong)國(guo)南(nan)海。兩千多年來廣(guang)(guang)(guang)州(zhou)(zhou)(zhou)一(yi)(yi)直都是(shi)(shi)(shi)華南(nan)地區的(de)(de)(de)政治(zhi)、軍事、經(jing)濟(ji)、文化(hua)(hua)和科教中(zhong)(zhong)心。廣(guang)(guang)(guang)州(zhou)(zhou)(zhou)是(shi)(shi)(shi)國(guo)家歷(li)史文化(hua)(hua)名城(cheng),是(shi)(shi)(shi)嶺(ling)南(nan)文化(hua)(hua)分支(zhi)廣(guang)(guang)(guang)府文化(hua)(hua)的(de)(de)(de)發源地和興(xing)盛地之(zhi)一(yi)(yi)。廣(guang)(guang)(guang)州(zhou)(zhou)(zhou)是(shi)(shi)(shi)國(guo)務(wu)院定位的(de)(de)(de)國(guo)際大(da)(da)都市(shi),國(guo)家三大(da)(da)綜合性門(men)戶(hu)城(cheng)市(shi)之(zhi)一(yi)(yi),與北(bei)京、上海并稱“北(bei)上廣(guang)(guang)(guang)”。廣(guang)(guang)(guang)州(zhou)(zhou)(zhou)是(shi)(shi)(shi)中(zhong)(zhong)國(guo)重要的(de)(de)(de)工業(ye)(ye)基地、華南(nan)地區的(de)(de)(de)綜合性工業(ye)(ye)制造中(zhong)(zhong)心,廣(guang)(guang)(guang)州(zhou)(zhou)(zhou)總部(bu)(bu)經(jing)濟(ji)發展(zhan)(zhan)能力位居中(zhong)(zhong)國(guo)第(di)三位,穩(wen)居總部(bu)(bu)經(jing)濟(ji)發展(zhan)(zhan)第(di)一(yi)(yi)能級城(cheng)市(shi)范圍內(nei)。廣(guang)(guang)(guang)州(zhou)(zhou)(zhou)擁有六個(ge)(ge)過千億的(de)(de)(de)制造業(ye)(ye)集群,是(shi)(shi)(shi)珠(zhu)三角(jiao)產(chan)業(ye)(ye)轉型升(sheng)級的(de)(de)(de)龍頭。2010年至(zhi)2015年,廣(guang)(guang)(guang)州(zhou)(zhou)(zhou)五次被(bei)福布斯評為中(zhong)(zhong)國(guo)大(da)(da)陸最佳商業(ye)(ye)城(cheng)市(shi)第(di)一(yi)(yi)位。隨著經(jing)濟(ji)的(de)(de)(de)飛(fei)速發展(zhan)(zhan),競爭的(de)(de)(de)日益激烈,有很多廣(guang)(guang)(guang)州(zhou)(zhou)(zhou)企業(ye)(ye)開始(shi)使用呼(hu)(hu)叫(jiao)中(zhong)(zhong)心系統(tong),以提高(gao)公(gong)司(si)的(de)(de)(de)服務(wu)質(zhi)量、工作效(xiao)率(lv)和管理水平。那(nei)么有人問了,在廣(guang)(guang)(guang)州(zhou)(zhou)(zhou)建一(yi)(yi)個(ge)(ge)呼(hu)(hu)叫(jiao)中(zhong)(zhong)心要多少錢呢(ni)(ni)(ni)?怎么來建立自(zi)己公(gong)司(si)的(de)(de)(de)呼(hu)(hu)叫(jiao)中(zhong)(zhong)心呢(ni)(ni)(ni)?找什么公(gong)司(si)來建呢(ni)(ni)(ni)?
在廣(guang)州(zhou)可能有(you)很多人不知道呼(hu)(hu)叫中心(xin)是什(shen)(shen)么東(dong)西,但(dan)日常生活中其(qi)實是接觸或(huo)使用(yong)過呼(hu)(hu)叫中心(xin)服(fu)務(wu)(wu)的(de)。例(li)如(ru):110、120、119、114、12345、12319、12328、12348等等熱(re)線(xian),那(nei)就是一個個呼(hu)(hu)叫中心(xin)。另外還有(you)那(nei)些(xie)大公(gong)(gong)司(si)(si)(si)的(de)客(ke)服(fu)熱(re)線(xian),我們打電(dian)話的(de)時(shi)候或(huo)許不知道,其(qi)實背后(hou)就是一個呼(hu)(hu)叫中心(xin)在支撐。那(nei)么,廣(guang)州(zhou)有(you)哪些(xie)公(gong)(gong)司(si)(si)(si)能提(ti)供(gong)呼(hu)(hu)叫中心(xin)建設服(fu)務(wu)(wu)呢?廣(guang)州(zhou)有(you)沒有(you)公(gong)(gong)司(si)(si)(si)是做呼(hu)(hu)叫中心(xin)系統(tong)軟件的(de)呢?這些(xie)呼(hu)(hu)叫中心(xin)系統(tong)有(you)些(xie)什(shen)(shen)么電(dian)話管理的(de)功能呢?這個問(wen)題問(wen)得很好,一個公(gong)(gong)司(si)(si)(si)要(yao)做一個什(shen)(shen)么事情,肯定(ding)是先了解(jie)到底有(you)哪些(xie)公(gong)(gong)司(si)(si)(si)提(ti)供(gong)這個服(fu)務(wu)(wu),然后(hou)進行對比,所謂(wei)貨比三家。
很多人說,這好說,我百度唄~~于是乎,他們一般是在百度、360去搜索以下關鍵詞:廣州呼叫中心、廣州(zhou)(zhou)(zhou)(zhou)營銷型(xing)呼(hu)(hu)(hu)(hu)叫(jiao)(jiao)(jiao)中(zhong)(zhong)(zhong)(zhong)心(xin)(xin)(xin)(xin)(xin)、廣州(zhou)(zhou)(zhou)(zhou)客服(fu)呼(hu)(hu)(hu)(hu)叫(jiao)(jiao)(jiao)中(zhong)(zhong)(zhong)(zhong)心(xin)(xin)(xin)(xin)(xin)、廣州(zhou)(zhou)(zhou)(zhou)呼(hu)(hu)(hu)(hu)叫(jiao)(jiao)(jiao)中(zhong)(zhong)(zhong)(zhong)心(xin)(xin)(xin)(xin)(xin)系統(tong)(tong)、廣州(zhou)(zhou)(zhou)(zhou)呼(hu)(hu)(hu)(hu)叫(jiao)(jiao)(jiao)中(zhong)(zhong)(zhong)(zhong)心(xin)(xin)(xin)(xin)(xin)解決方案(an)、廣州(zhou)(zhou)(zhou)(zhou)呼(hu)(hu)(hu)(hu)叫(jiao)(jiao)(jiao)中(zhong)(zhong)(zhong)(zhong)心(xin)(xin)(xin)(xin)(xin)建設、廣州(zhou)(zhou)(zhou)(zhou)呼(hu)(hu)(hu)(hu)叫(jiao)(jiao)(jiao)中(zhong)(zhong)(zhong)(zhong)心(xin)(xin)(xin)(xin)(xin)公司、廣州(zhou)(zhou)(zhou)(zhou)呼(hu)(hu)(hu)(hu)叫(jiao)(jiao)(jiao)中(zhong)(zhong)(zhong)(zhong)心(xin)(xin)(xin)(xin)(xin)供應(ying)商(shang)、廣州(zhou)(zhou)(zhou)(zhou)客服(fu)電(dian)話(hua)呼(hu)(hu)(hu)(hu)叫(jiao)(jiao)(jiao)中(zhong)(zhong)(zhong)(zhong)心(xin)(xin)(xin)(xin)(xin)、廣州(zhou)(zhou)(zhou)(zhou)自動(dong)外呼(hu)(hu)(hu)(hu)系統(tong)(tong)、廣州(zhou)(zhou)(zhou)(zhou)云呼(hu)(hu)(hu)(hu)叫(jiao)(jiao)(jiao)中(zhong)(zhong)(zhong)(zhong)心(xin)(xin)(xin)(xin)(xin)、廣州(zhou)(zhou)(zhou)(zhou)電(dian)話(hua)管理系統(tong)(tong)等等......搜(sou)(sou)索(suo)之后,大家(jia)(jia)會發現,不(bu)管你搜(sou)(sou)索(suo)哪個關鍵詞,有那(nei)么一家(jia)(jia)公司的(de)網(wang)頁,總是排(pai)(pai)在百度的(de)首頁,那(nei)就是樂科技(ji)術廣州(zhou)(zhou)(zhou)(zhou)辦(ban)事(shi)處(chu)。為什么搜(sou)(sou)索(suo)廣州(zhou)(zhou)(zhou)(zhou)呼(hu)(hu)(hu)(hu)叫(jiao)(jiao)(jiao)中(zhong)(zhong)(zhong)(zhong)心(xin)(xin)(xin)(xin)(xin)相關的(de)關鍵詞,樂科技(ji)術都(dou)排(pai)(pai)在前面(mian)呢?
這是(shi)因為樂(le)科(ke)技(ji)術廣(guang)州(zhou)(zhou)辦事處(chu)在(zai)廣(guang)州(zhou)(zhou)本土呼(hu)叫(jiao)(jiao)中(zhong)(zhong)心(xin)(xin)(xin)領域確實是(shi)屬于口碑很不錯的(de),是(shi)廣(guang)州(zhou)(zhou)呼(hu)叫(jiao)(jiao)中(zhong)(zhong)心(xin)(xin)(xin)系(xi)統(tong)建設(she)優秀供(gong)應商,在(zai)廣(guang)州(zhou)(zhou)呼(hu)叫(jiao)(jiao)中(zhong)(zhong)心(xin)(xin)(xin)這個領域做了(le)大量(liang)的(de)呼(hu)叫(jiao)(jiao)中(zhong)(zhong)心(xin)(xin)(xin)案(an)例。樂(le)科(ke)技(ji)術給客戶提供(gong)的(de)呼(hu)叫(jiao)(jiao)中(zhong)(zhong)心(xin)(xin)(xin)解決(jue)方案(an),性(xing)價(jia)比非常(chang)高,在(zai)廣(guang)州(zhou)(zhou)地(di)區口碑非常(chang)好。樂(le)科(ke)技(ji)術充(chong)分考慮到(dao)廣(guang)州(zhou)(zhou)企業(ye)的(de)實際情況,相繼(ji)推(tui)出了(le)happicall多(duo)媒體呼(hu)叫(jiao)(jiao)中(zhong)(zhong)心(xin)(xin)(xin)系(xi)統(tong)、happicall客服呼(hu)叫(jiao)(jiao)中(zhong)(zhong)心(xin)(xin)(xin)系(xi)統(tong)、happicall電話營銷呼(hu)叫(jiao)(jiao)中(zhong)(zhong)心(xin)(xin)(xin)系(xi)統(tong)、happicall電子政務(wu)呼(hu)叫(jiao)(jiao)中(zhong)(zhong)心(xin)(xin)(xin)系(xi)統(tong),并取得了(le)軟(ruan)件著作權。短(duan)短(duan)幾年,樂(le)科(ke)呼(hu)叫(jiao)(jiao)中(zhong)(zhong)心(xin)(xin)(xin)系(xi)統(tong)在(zai)廣(guang)州(zhou)(zhou)呼(hu)叫(jiao)(jiao)中(zhong)(zhong)心(xin)(xin)(xin)市場迅速發(fa)展,成長為廣(guang)州(zhou)(zhou)地(di)區呼(hu)叫(jiao)(jiao)中(zhong)(zhong)心(xin)(xin)(xin)系(xi)統(tong)領軍企業(ye)。
樂科技術幫廣州企業建的呼叫中心屬于自建型呼叫中心,也就是說幫你們建一套完整的呼叫中心,不是租用,也不是托管,是完完全全屬于你們公司的。這套呼叫中心包含了硬件和軟件,硬件有語音交換機(或語音卡)、服務器、話機、耳麥等,軟件方面就是呼叫中心系統、呼叫中心中間件等。
一個完整的呼叫中心 = 呼叫中心系統(我們提供) + 呼叫中心硬件(我們提供) + 線路(請聯系本地運營商)
樂科技術呼叫中心系統的主要功能有:
1、語音導航功能:電話打入時有語音提示:“**業務請撥1,**業務請撥2,**業務請撥3,**人工服務請撥0……。”
2、來電彈屏功能:來電時電腦自動彈出客戶的基本信息和歷史記錄,第一次來電彈出錄入界面,接聽者預知客戶信息,方便交流。
3、錄音功能:通話錄音可以自動或手動錄制到計算機硬盤方便日后查找,根據條件檢索。
4、ACD(自動呼叫分配):來電均勻響鈴,讓每個坐席員接聽電話的數量均衡。
5、班長座席功能:班長座席可以監聽座席員與客戶的對話,也可截斷座席員直接與客戶對話。
6、 運維監控、坐席監控 :可隨時掌握呼叫中心的運行狀況,對坐席的工作情況了如指掌,提高管理效率。
7、工單管理:工單的生成和流轉系統是把工作中的各個業務環節連接起來,讓任務按照制定的方向流轉。
8、統計報表功能:每(mei)(mei)天(tian)(tian)的來(lai)電量總數,每(mei)(mei)一(yi)個座席員(yuan)每(mei)(mei)天(tian)(tian)的通(tong)話時(shi)間,等待(dai)時(shi)間,所有來(lai)電量,轉(zhuan)接量的統(tong)計(ji)。每(mei)(mei)一(yi)個座席員(yuan)每(mei)(mei)天(tian)(tian)來(lai)電量、回答量、放棄量的統(tong)計(ji)。
樂(le)科技(ji)術作(zuo)為(wei)廣(guang)州呼叫中心公(gong)司的代表企(qi)(qi)業,其呼叫中心系(xi)統功能強大、實用(yong)、系(xi)統穩(wen)定、使用(yong)簡單、性價(jia)比高(gao),深受廣(guang)州企(qi)(qi)業的好評(ping),您有(you)任(ren)何疑問可以QQ咨詢:897480090 手機(ji):18974969906
廣州地區呼叫中心建設服務范圍包括且不限于以下地市:
廣州市(shi)(shi)(shi)(shi)(shi)、深圳(zhen)市(shi)(shi)(shi)(shi)(shi)、珠海(hai)市(shi)(shi)(shi)(shi)(shi)、汕(shan)頭市(shi)(shi)(shi)(shi)(shi)、佛山(shan)市(shi)(shi)(shi)(shi)(shi)、韶(shao)關(guan)市(shi)(shi)(shi)(shi)(shi)、湛江(jiang)市(shi)(shi)(shi)(shi)(shi)、肇(zhao)慶市(shi)(shi)(shi)(shi)(shi)、江(jiang)門市(shi)(shi)(shi)(shi)(shi)、茂名市(shi)(shi)(shi)(shi)(shi)、惠(hui)州市(shi)(shi)(shi)(shi)(shi)、梅州市(shi)(shi)(shi)(shi)(shi)、汕(shan)尾(wei)市(shi)(shi)(shi)(shi)(shi)、河源市(shi)(shi)(shi)(shi)(shi)、陽江(jiang)市(shi)(shi)(shi)(shi)(shi)、清遠(yuan)市(shi)(shi)(shi)(shi)(shi)、東莞市(shi)(shi)(shi)(shi)(shi)、中山(shan)市(shi)(shi)(shi)(shi)(shi)、潮(chao)州市(shi)(shi)(shi)(shi)(shi)、揭陽市(shi)(shi)(shi)(shi)(shi)、云浮市(shi)(shi)(shi)(shi)(shi)
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