呼叫中心，是(shi)利(li)用通訊與電(dian)腦軟件(jian)技術相結(jie)合，可自動靈活地處理各種不同的(de)(de)(de)電(dian)話(hua)(hua)(hua)打進和(he)打出業務(wu)的(de)(de)(de)運營操作場所，通俗的(de)(de)(de)理解，就是(shi)一個大型的(de)(de)(de)電(dian)話(hua)(hua)(hua)處理中心，把傳統(tong)的(de)(de)(de)電(dian)話(hua)(hua)(hua)結(jie)合到電(dian)腦軟件(jian)里，運用軟件(jian)系(xi)統(tong)來(lai)打電(dian)話(hua)(hua)(hua)、接電(dian)話(hua)(hua)(hua)、管(guan)理電(dian)話(hua)(hua)(hua)，比(bi)傳統(tong)的(de)(de)(de)電(dian)話(hua)(hua)(hua)具有更強(qiang)大的(de)(de)(de)功能(neng)，可提高(gao)工作效率(lv)和(he)管(guan)理水平(ping)的(de)(de)(de)一個平(ping)臺。

　　西(xi)(xi)(xi)(xi)(xi)安(an)(an)(an)，古(gu)稱長(chang)安(an)(an)(an)、鎬京，陜西(xi)(xi)(xi)(xi)(xi)省(sheng)省(sheng)會、副省(sheng)級市(shi)(shi)(shi)、國(guo)家區域(yu)中(zhong)心城(cheng)市(shi)(shi)(shi)（西(xi)(xi)(xi)(xi)(xi)北），是(shi)(shi)國(guo)務(wu)院批復確定的(de)(de)中(zhong)國(guo)西(xi)(xi)(xi)(xi)(xi)部地區重(zhong)要的(de)(de)中(zhong)心城(cheng)市(shi)(shi)(shi)，國(guo)家重(zhong)要的(de)(de)科研、教(jiao)育和(he)工(gong)業(ye)基地，聯合國(guo)科教(jiao)文(wen)組(zu)織確定的(de)(de)“世(shi)界歷史名(ming)城(cheng)”。西(xi)(xi)(xi)(xi)(xi)安(an)(an)(an)地處關中(zhong)平原(yuan)中(zhong)部，北瀕渭河，南(nan)依秦(qin)嶺，八水(shui)潤長(chang)安(an)(an)(an)。全(quan)市(shi)(shi)(shi)總面積10108平方(fang)公(gong)里(li)，2015年末常住人(ren)口(kou)870.56萬。長(chang)安(an)(an)(an)自古(gu)帝王都，其先后有(you)西(xi)(xi)(xi)(xi)(xi)周(zhou)、秦(qin)、西(xi)(xi)(xi)(xi)(xi)漢(han)、新莽、西(xi)(xi)(xi)(xi)(xi)晉等(deng)13個(ge)王朝(chao)在西(xi)(xi)(xi)(xi)(xi)安(an)(an)(an)地區建(jian)都。是(shi)(shi)中(zhong)華文(wen)明(ming)和(he)中(zhong)華民族重(zhong)要發祥地之一，絲綢之路的(de)(de)起點。西(xi)(xi)(xi)(xi)(xi)安(an)(an)(an)是(shi)(shi)中(zhong)國(guo)最(zui)佳旅(lv)游目(mu)的(de)(de)地、全(quan)國(guo)文(wen)明(ming)城(cheng)市(shi)(shi)(shi)之一，有(you)兩項六處遺產被列(lie)入《世(shi)界遺產名(ming)錄》。西(xi)(xi)(xi)(xi)(xi)安(an)(an)(an)也是(shi)(shi)國(guo)家重(zhong)要的(de)(de)科教(jiao)中(zhong)心，擁有(you)西(xi)(xi)(xi)(xi)(xi)安(an)(an)(an)交通(tong)大(da)(da)(da)學(xue)、西(xi)(xi)(xi)(xi)(xi)北工(gong)業(ye)大(da)(da)(da)學(xue)、西(xi)(xi)(xi)(xi)(xi)安(an)(an)(an)電子科技(ji)大(da)(da)(da)學(xue)等(deng)7所985或211工(gong)程類大(da)(da)(da)學(xue)。西(xi)(xi)(xi)(xi)(xi)安(an)(an)(an)是(shi)(shi)絲綢之路經濟帶的(de)(de)經濟、文(wen)化、商(shang)貿中(zhong)心，新亞歐大(da)(da)(da)陸橋(qiao)及黃河流域(yu)最(zui)大(da)(da)(da)城(cheng)市(shi)(shi)(shi)。隨著經濟的(de)(de)飛速發展，競爭的(de)(de)日益激烈，有(you)很多(duo)西(xi)(xi)(xi)(xi)(xi)安(an)(an)(an)企(qi)業(ye)開始使用呼叫(jiao)(jiao)中(zhong)心系統，以提高公(gong)司的(de)(de)服務(wu)質量、工(gong)作(zuo)效率和(he)管(guan)理水(shui)平。那么有(you)人(ren)問了，在西(xi)(xi)(xi)(xi)(xi)安(an)(an)(an)建(jian)一個(ge)呼叫(jiao)(jiao)中(zhong)心要多(duo)少錢呢？怎么來建(jian)立(li)自己(ji)公(gong)司的(de)(de)呼叫(jiao)(jiao)中(zhong)心呢？找什么公(gong)司來建(jian)呢？

　　在西(xi)安(an)可能(neng)有(you)很多人不知道呼(hu)(hu)叫中(zhong)(zhong)(zhong)(zhong)心(xin)是什么(me)(me)東西(xi)，但日常生活中(zhong)(zhong)(zhong)(zhong)其(qi)實是接觸或(huo)使用過呼(hu)(hu)叫中(zhong)(zhong)(zhong)(zhong)心(xin)服務的(de)。例如：110、120、119、114、12345、12319、12328、12348等(deng)等(deng)熱線，那就是一個(ge)個(ge)呼(hu)(hu)叫中(zhong)(zhong)(zhong)(zhong)心(xin)。另(ling)外還有(you)那些(xie)(xie)(xie)大公(gong)司(si)(si)的(de)客服熱線，我們打電話(hua)的(de)時候或(huo)許不知道，其(qi)實背(bei)后就是一個(ge)呼(hu)(hu)叫中(zhong)(zhong)(zhong)(zhong)心(xin)在支撐。那么(me)(me)，西(xi)安(an)有(you)哪(na)些(xie)(xie)(xie)公(gong)司(si)(si)能(neng)提(ti)供呼(hu)(hu)叫中(zhong)(zhong)(zhong)(zhong)心(xin)建設服務呢？西(xi)安(an)有(you)沒有(you)公(gong)司(si)(si)是做呼(hu)(hu)叫中(zhong)(zhong)(zhong)(zhong)心(xin)系統軟件的(de)呢？這些(xie)(xie)(xie)呼(hu)(hu)叫中(zhong)(zhong)(zhong)(zhong)心(xin)系統有(you)些(xie)(xie)(xie)什么(me)(me)電話(hua)管理的(de)功能(neng)呢？這個(ge)問(wen)題問(wen)得很好，一個(ge)公(gong)司(si)(si)要(yao)做一個(ge)什么(me)(me)事(shi)情，肯定是先了解到底有(you)哪(na)些(xie)(xie)(xie)公(gong)司(si)(si)提(ti)供這個(ge)服務，然后進行對(dui)比，所(suo)謂貨比三(san)家。

　　很多人說，這好說，我百度唄~~于是乎，他們一般是在百度、360去搜索以下關鍵詞：西安呼叫中心、西(xi)安(an)(an)(an)營(ying)銷(xiao)型呼(hu)(hu)(hu)叫(jiao)中(zhong)(zhong)(zhong)心(xin)、西(xi)安(an)(an)(an)客服(fu)呼(hu)(hu)(hu)叫(jiao)中(zhong)(zhong)(zhong)心(xin)、西(xi)安(an)(an)(an)呼(hu)(hu)(hu)叫(jiao)中(zhong)(zhong)(zhong)心(xin)系統(tong)(tong)、西(xi)安(an)(an)(an)呼(hu)(hu)(hu)叫(jiao)中(zhong)(zhong)(zhong)心(xin)解決方案、西(xi)安(an)(an)(an)呼(hu)(hu)(hu)叫(jiao)中(zhong)(zhong)(zhong)心(xin)建設、西(xi)安(an)(an)(an)呼(hu)(hu)(hu)叫(jiao)中(zhong)(zhong)(zhong)心(xin)公司、西(xi)安(an)(an)(an)呼(hu)(hu)(hu)叫(jiao)中(zhong)(zhong)(zhong)心(xin)供應(ying)商、西(xi)安(an)(an)(an)客服(fu)電話(hua)呼(hu)(hu)(hu)叫(jiao)中(zhong)(zhong)(zhong)心(xin)、西(xi)安(an)(an)(an)自動(dong)外呼(hu)(hu)(hu)系統(tong)(tong)、西(xi)安(an)(an)(an)云(yun)呼(hu)(hu)(hu)叫(jiao)中(zhong)(zhong)(zhong)心(xin)、西(xi)安(an)(an)(an)電話(hua)管(guan)理系統(tong)(tong)等等......搜索之(zhi)后，大家會發現(xian)，不管(guan)你搜索哪個關鍵詞(ci)(ci)，有那(nei)么一家公司的網頁，總是排在(zai)百(bai)度的首頁，那(nei)就(jiu)是樂(le)科(ke)技(ji)術西(xi)安(an)(an)(an)辦(ban)事處(chu)。為什么搜索西(xi)安(an)(an)(an)呼(hu)(hu)(hu)叫(jiao)中(zhong)(zhong)(zhong)心(xin)相關的關鍵詞(ci)(ci)，樂(le)科(ke)技(ji)術都(dou)排在(zai)前(qian)面(mian)呢(ni)?

　　這是(shi)因為樂(le)科技(ji)術西(xi)安辦(ban)事處在(zai)(zai)西(xi)安本土呼(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)心領域確實(shi)是(shi)屬于口碑很不錯的，是(shi)西(xi)安呼(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)心系(xi)統建(jian)設優(you)秀(xiu)供應商，在(zai)(zai)西(xi)安呼(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)心這個(ge)領域做了(le)大(da)量的呼(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)心案(an)例。樂(le)科技(ji)術給客戶提供的呼(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)心解決方案(an)，性價比非常(chang)高(gao)，在(zai)(zai)西(xi)安地(di)區口碑非常(chang)好。樂(le)科技(ji)術充分考慮到西(xi)安企(qi)業的實(shi)際情況(kuang)，相繼推出(chu)了(le)happicall多媒體呼(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)心系(xi)統、happicall客服(fu)呼(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)心系(xi)統、happicall電(dian)話(hua)營銷呼(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)心系(xi)統、happicall電(dian)子(zi)政務呼(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)心系(xi)統，并取得了(le)軟(ruan)件(jian)著作權。短短幾年，樂(le)科呼(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)心系(xi)統在(zai)(zai)西(xi)安呼(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)心市場迅(xun)速(su)發展，成長為西(xi)安地(di)區呼(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)心系(xi)統領軍企(qi)業。

　　樂科技術幫西安企業建的呼叫中心屬于自建型呼叫中心，也就是說幫你們建一套完整的呼叫中心，不是租用，也不是托管，是完完全全屬于你們公司的。這套呼叫中心包含了硬件和軟件，硬件有語音交換機（或語音卡）、服務器、話機、耳麥等，軟件方面就是呼叫中心系統、呼叫中心中間件等。

一個完整的呼叫中心 = 呼叫中心系統（我們提供） + 呼叫中心硬件（我們提供） + 線路（請聯系本地運營商）

　　樂科技術呼叫中心系統的主要功能有：

　　1、語音導航功能：電話打入時有語音提示：“**業務請撥1，**業務請撥2，**業務請撥3，**人工服務請撥0……。”
　　2、來電彈屏功能：來電時電腦自動彈出客戶的基本信息和歷史記錄，第一次來電彈出錄入界面，接聽者預知客戶信息，方便交流。
　　3、錄音功能：通話錄音可以自動或手動錄制到計算機硬盤方便日后查找，根據條件檢索。
　　4、ACD(自動呼叫分配)：來電均勻響鈴，讓每個坐席員接聽電話的數量均衡。
　　5、班長座席功能：班長座席可以監聽座席員與客戶的對話，也可截斷座席員直接與客戶對話。
　　6、 運維監控、坐席監控 ：可隨時掌握呼叫中心的運行狀況，對坐席的工作情況了如指掌，提高管理效率。
　　7、工單管理：工單的生成和流轉系統是把工作中的各個業務環節連接起來，讓任務按照制定的方向流轉。
　　8、統計報表功能：每天(tian)(tian)的(de)來(lai)電量總數，每一(yi)個(ge)座(zuo)(zuo)席員每天(tian)(tian)的(de)通話(hua)時(shi)間(jian)，等待時(shi)間(jian)，所有來(lai)電量，轉接量的(de)統計(ji)。每一(yi)個(ge)座(zuo)(zuo)席員每天(tian)(tian)來(lai)電量、回答(da)量、放棄(qi)量的(de)統計(ji)。

 　　樂科技(ji)術作為(wei)西(xi)安呼叫(jiao)中心公(gong)司(si)的代表企(qi)(qi)業，其呼叫(jiao)中心系(xi)統功能強大、實用、系(xi)統穩定、使用簡單、性價比高，深受西(xi)安企(qi)(qi)業的好評，您有任何疑問(wen)可以QQ咨詢：897480090　手(shou)機：18974969906

西安地區呼叫中心建設服務范圍包括且不限于以下地市：
西安(an)市(shi)(shi)、寶雞市(shi)(shi)、咸(xian)陽(yang)市(shi)(shi)、渭(wei)南市(shi)(shi)、銅(tong)川市(shi)(shi)、延安(an)市(shi)(shi)、榆(yu)林市(shi)(shi)、漢中市(shi)(shi)、安(an)康市(shi)(shi)、商洛市(shi)(shi)