隨著經濟的發展,各地政府、企事業單位都在建設呼叫中心。不同的行業對于呼叫中心的要求也是不同的,針對各個行業的呼叫中心解決方案也是(shi)多(duo)種多(duo)樣(yang),外(wai)行人看得(de)眼花繚亂,其實(shi)歸根結底呼叫中(zhong)心無外(wai)乎(hu)就是(shi)針對(dui)政(zheng)府電(dian)子政(zheng)務(wu)方面的(de)解(jie)決(jue)方案、針對(dui)企(qi)業(ye)客服(fu)電(dian)話的(de)呼叫中(zhong)心、針對(dui)企(qi)業(ye)營銷用的(de)外(wai)呼系(xi)統這三種。
西(xi)(xi)安(an)(an)(an),古(gu)稱長(chang)安(an)(an)(an)、鎬京,陜西(xi)(xi)省(sheng)省(sheng)會、副省(sheng)級市、國(guo)(guo)家(jia)區(qu)域中(zhong)(zhong)心(xin)(xin)(xin)城(cheng)市(西(xi)(xi)北),是(shi)(shi)(shi)國(guo)(guo)務院批復確定(ding)的(de)(de)中(zhong)(zhong)國(guo)(guo)西(xi)(xi)部(bu)地(di)(di)區(qu)重(zhong)要(yao)的(de)(de)中(zhong)(zhong)心(xin)(xin)(xin)城(cheng)市,國(guo)(guo)家(jia)重(zhong)要(yao)的(de)(de)科研、教育和(he)工業(ye)基地(di)(di),聯(lian)合國(guo)(guo)科教文(wen)組(zu)織確定(ding)的(de)(de)“世界(jie)歷史(shi)名城(cheng)”。西(xi)(xi)安(an)(an)(an)地(di)(di)處關中(zhong)(zhong)平(ping)原中(zhong)(zhong)部(bu),北瀕渭河,南依秦(qin)嶺(ling),八水潤長(chang)安(an)(an)(an)。全市總(zong)面(mian)積10108平(ping)方公里(li),2015年(nian)末(mo)常住人口870.56萬。是(shi)(shi)(shi)中(zhong)(zhong)華(hua)(hua)文(wen)明和(he)中(zhong)(zhong)華(hua)(hua)民(min)族重(zhong)要(yao)發祥地(di)(di)之(zhi)一,絲綢之(zhi)路的(de)(de)起點。西(xi)(xi)安(an)(an)(an)是(shi)(shi)(shi)中(zhong)(zhong)國(guo)(guo)最(zui)佳(jia)旅游目的(de)(de)地(di)(di)、全國(guo)(guo)文(wen)明城(cheng)市之(zhi)一,有兩項六(liu)處遺(yi)產被列入(ru)《世界(jie)遺(yi)產名錄》。西(xi)(xi)安(an)(an)(an)也是(shi)(shi)(shi)國(guo)(guo)家(jia)重(zhong)要(yao)的(de)(de)科教中(zhong)(zhong)心(xin)(xin)(xin),擁(yong)有西(xi)(xi)安(an)(an)(an)交(jiao)通大(da)(da)學(xue)、西(xi)(xi)北工業(ye)大(da)(da)學(xue)、西(xi)(xi)安(an)(an)(an)電子科技大(da)(da)學(xue)等7所985或211工程類大(da)(da)學(xue)。西(xi)(xi)安(an)(an)(an)是(shi)(shi)(shi)絲綢之(zhi)路經(jing)濟帶的(de)(de)經(jing)濟、文(wen)化、商貿中(zhong)(zhong)心(xin)(xin)(xin),新亞歐大(da)(da)陸橋(qiao)及黃河流域最(zui)大(da)(da)城(cheng)市。那么(me),呼叫中(zhong)(zhong)心(xin)(xin)(xin)在(zai)西(xi)(xi)安(an)(an)(an)發展得怎么(me)樣(yang)?有沒有提(ti)供呼叫中(zhong)(zhong)心(xin)(xin)(xin)解(jie)決方案的(de)(de)專業(ye)公司呢?
其實,大家通過網絡也可以了解到,在西安做呼叫中心系統的(de)(de)(de)公司也不(bu)太多,樂(le)科(ke)技術(shu)西安(an)(an)辦事處算是比較知(zhi)名的(de)(de)(de)一家了。在政務熱線呼(hu)叫中(zhong)(zhong)心、企(qi)業客服呼(hu)叫中(zhong)(zhong)心系(xi)統(tong)、企(qi)業電話營銷系(xi)統(tong)等領(ling)域都(dou)有很完善的(de)(de)(de)解決(jue)方案。具體來講,樂(le)科(ke)技術(shu)能為西安(an)(an)地區提(ti)供以下8大方面的(de)(de)(de)解決(jue)方案:
一. 西安政府熱線方面:
12345市(縣)長熱線(xian)(xian)(xian)、12319城管(guan)服(fu)務(wu)熱線(xian)(xian)(xian)、12328交通服(fu)務(wu)熱線(xian)(xian)(xian)、12368司(si)法服(fu)務(wu)熱線(xian)(xian)(xian)、12329公積金服(fu)務(wu)熱線(xian)(xian)(xian)、12348法律援助熱線(xian)(xian)(xian)、12301旅游服(fu)務(wu)熱線(xian)(xian)(xian)等(deng)(deng)等(deng)(deng)123**熱線(xian)(xian)(xian)類(lei)呼叫中心(xin)
二. 西安公安行業解決方案:
接警(jing)回訪警(jing)務調(diao)查(cha)系統、社區(qu)警(jing)務熱線、12389公(gong)安機關和民(min)(min)警(jing)違(wei)法(fa)違(wei)紀舉報熱線、96110警(jing)務民(min)(min)生熱線、公(gong)安110、119、120三警(jing)合一熱線、監(jian)獄親情(qing)電話系統等(deng)
三. 西安公共事業類方案:
居家養老解決方案、招標專家抽取系統、96121氣象查詢及應急解決方案、95598電力呼叫中心、水、電、煤氣催繳費系統、114電話查詢服務熱線、校園服務熱線、高考查分系統、醫院解決方案、出租車、公交車呼叫中心系統、城管追呼系統等
四. 應急調度類方面:
政(zheng)府(fu)應急調(diao)度(du)指(zhi)揮(hui)(hui)中心、水利防(fang)汛(xun)指(zhi)揮(hui)(hui)中心、部隊應急指(zhi)揮(hui)(hui)調(diao)度(du)系統(tong)、航(hang)空機(ji)場應急指(zhi)揮(hui)(hui)調(diao)度(du)系統(tong)等
五. 金融保險類解決方案:
銀行呼叫(jiao)中心(xin)系統(tong)(tong)(tong)、保險類電(dian)話營(ying)銷(xiao)系統(tong)(tong)(tong)、貴(gui)金屬電(dian)話營(ying)銷(xiao)系統(tong)(tong)(tong)、小(xiao)額貸款(kuan)呼叫(jiao)中心(xin)系統(tong)(tong)(tong)、融資租(zu)賃呼叫(jiao)中心(xin)系統(tong)(tong)(tong)等
六. 西安電信運營及廣電解決方案:
電(dian)(dian)信客(ke)服呼(hu)叫(jiao)(jiao)中心(xin)系(xi)(xi)(xi)統(tong)(tong)(tong)、增值業務(wu)類電(dian)(dian)話營銷(xiao)系(xi)(xi)(xi)統(tong)(tong)(tong)、電(dian)(dian)信催繳費系(xi)(xi)(xi)統(tong)(tong)(tong)、電(dian)(dian)信外包(bao)呼(hu)叫(jiao)(jiao)中心(xin)系(xi)(xi)(xi)統(tong)(tong)(tong)、400管理系(xi)(xi)(xi)統(tong)(tong)(tong)解決方案、廣(guang)電(dian)(dian)客(ke)服呼(hu)叫(jiao)(jiao)中心(xin)系(xi)(xi)(xi)統(tong)(tong)(tong)、交通頻道(dao)廣(guang)播電(dian)(dian)臺熱(re)線(xian)、廣(guang)電(dian)(dian)電(dian)(dian)視(shi)購物系(xi)(xi)(xi)統(tong)(tong)(tong)等(deng)
七. 西安企業客服及電話營銷解決方案:
旅游(you)服(fu)務(wu)解(jie)(jie)(jie)決(jue)(jue)(jue)(jue)方(fang)(fang)(fang)(fang)案(an)(an)(an)、電(dian)子商務(wu)解(jie)(jie)(jie)決(jue)(jue)(jue)(jue)方(fang)(fang)(fang)(fang)案(an)(an)(an)、訂票(piao)服(fu)務(wu)解(jie)(jie)(jie)決(jue)(jue)(jue)(jue)方(fang)(fang)(fang)(fang)案(an)(an)(an)、教(jiao)育培訓解(jie)(jie)(jie)決(jue)(jue)(jue)(jue)方(fang)(fang)(fang)(fang)案(an)(an)(an)、物流快遞(di)解(jie)(jie)(jie)決(jue)(jue)(jue)(jue)方(fang)(fang)(fang)(fang)案(an)(an)(an)、生物制(zhi)藥解(jie)(jie)(jie)決(jue)(jue)(jue)(jue)方(fang)(fang)(fang)(fang)案(an)(an)(an)、餐飲(yin)行(xing)業(ye)(ye)解(jie)(jie)(jie)決(jue)(jue)(jue)(jue)方(fang)(fang)(fang)(fang)案(an)(an)(an)、家政服(fu)務(wu)解(jie)(jie)(jie)決(jue)(jue)(jue)(jue)方(fang)(fang)(fang)(fang)案(an)(an)(an)、地產(chan)物業(ye)(ye)解(jie)(jie)(jie)決(jue)(jue)(jue)(jue)方(fang)(fang)(fang)(fang)案(an)(an)(an)、酒店行(xing)業(ye)(ye)解(jie)(jie)(jie)決(jue)(jue)(jue)(jue)方(fang)(fang)(fang)(fang)案(an)(an)(an)、汽車行(xing)業(ye)(ye)解(jie)(jie)(jie)決(jue)(jue)(jue)(jue)方(fang)(fang)(fang)(fang)案(an)(an)(an)、煙草行(xing)業(ye)(ye)解(jie)(jie)(jie)決(jue)(jue)(jue)(jue)方(fang)(fang)(fang)(fang)案(an)(an)(an)等
八. 針對軟件開發商和系統集成商的解決方案:
樂科技術為行業集成商、CRM、ERP、OA等具有開發能力的廠商提供了強大易用的電話語音呼叫中心中間件,通過簡單的(de)調(diao)用(yong)接口,就可以把電話語音的(de)功能集(ji)成到你們現(xian)有的(de)軟件系(xi)統上(shang)去。
樂科(ke)技術(shu)作為一家西(xi)安呼(hu)叫(jiao)中心公司,能(neng)為西(xi)安本(ben)土企(qi)業提供(gong)了全面的呼(hu)叫(jiao)中心解決方案,如果您有(you)這方面的需求,可以QQ咨(zi)詢:897480090。
西安地區呼叫中心建設服務范圍包括且不限于以下地市:
西安(an)(an)市(shi)(shi)、寶雞市(shi)(shi)、咸(xian)陽市(shi)(shi)、渭南市(shi)(shi)、銅川市(shi)(shi)、延(yan)安(an)(an)市(shi)(shi)、榆林市(shi)(shi)、漢(han)中市(shi)(shi)、安(an)(an)康(kang)市(shi)(shi)、商洛(luo)市(shi)(shi)
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