呼(hu)叫(jiao)中(zhong)(zhong)(zhong)心(xin)分為呼(hu)入型(xing)（客服型(xing)）呼(hu)叫(jiao)中(zhong)(zhong)(zhong)心(xin)和呼(hu)出型(xing)（營(ying)銷型(xing)）呼(hu)叫(jiao)中(zhong)(zhong)(zhong)心(xin)。呼(hu)入型(xing)呼(hu)叫(jiao)中(zhong)(zhong)(zhong)心(xin)也(ye)就是(shi)客服呼(hu)叫(jiao)中(zhong)(zhong)(zhong)心(xin)，專門讓用戶打進(jin)電話(hua)，坐席接聽電話(hua)解答用戶的問(wen)題的。呼(hu)出型(xing)呼(hu)叫(jiao)中(zhong)(zhong)(zhong)心(xin)主要是(shi)打出電話(hua)用的，也(ye)就是(shi)營(ying)銷型(xing)呼(hu)叫(jiao)中(zhong)(zhong)(zhong)心(xin)，一(yi)般的營(ying)銷部做電話(hua)銷售(shou)用的。

　　南昌，是江西省省會，全省的政治、經濟、文化、商業、教育和交通中心，長江中游城市群中心城市之一、環鄱陽湖城市群核心城市、全國重要的區域性綜合交通樞紐和現代化制造業基地。南昌為西漢之名，取“昌大南疆、南方昌盛”之意，南昌地處江西省中部偏北，扼贛江、鄱陽湖要沖，居豫章平原腹地，東引吳越，西控荊楚，北接中原，南極粵閩，通江達海。南昌是國家歷史文化名城，南昌是歷代府、州、省、道治所，自西漢建城距今已有2200多年的建城史。南昌是中國優秀旅游城市，2006年被《新聞周刊》評選為世界十大最具經濟活力城市。南昌客服呼叫中心發展水平怎么(me)樣呢？據記者了(le)解：最近幾年，隨著人們對呼叫中(zhong)(zhong)心越(yue)來越(yue)了(le)解，南昌地(di)區的(de)(de)企業也越(yue)來越(yue)重視(shi)客服(fu)呼叫中(zhong)(zhong)心的(de)(de)作用了(le)，很多企業開始使用呼叫中(zhong)(zhong)心系(xi)統(tong)(tong)來提(ti)高客戶(hu)服(fu)務水平和工作效(xiao)率。南昌客服(fu)呼叫中(zhong)(zhong)心系(xi)統(tong)(tong)可以簡(jian)單的(de)(de)描(miao)述一下(xia)流(liu)程：企業對外只(zhi)宣布一個客服(fu)電(dian)話（一般大企業是(shi)(shi)400電(dian)話），用戶(hu)打(da)進(jin)電(dian)話時，客服(fu)的(de)(de)電(dian)腦會自動(dong)彈(dan)出該客戶(hu)的(de)(de)資料，客戶(hu)是(shi)(shi)誰、買了(le)什么(me)產品、遇到(dao)了(le)什么(me)問題(ti)、打(da)進(jin)過(guo)幾次電(dian)話、每次的(de)(de)問題(ti)是(shi)(shi)什么(me)、是(shi)(shi)怎么(me)處(chu)理的(de)(de)......這些客戶(hu)信息一目了(le)然。大家想一想，如果您(nin)(nin)是(shi)(shi)客戶(hu)，一打(da)進(jin)電(dian)話，客服(fu)就把(ba)您(nin)(nin)當老朋友一樣，知道(dao)(dao)您(nin)(nin)的(de)(de)姓名(ming)、知道(dao)(dao)您(nin)(nin)什么(me)時候(hou)打(da)過(guo)電(dian)話、也知道(dao)(dao)您(nin)(nin)遇到(dao)了(le)什么(me)問題(ti)，是(shi)(shi)不是(shi)(shi)很親切，甚至有賓至如歸的(de)(de)感覺呢？

　　因此，南昌的很多公司都開始采用客服呼叫中心，特別是那些大、中型的科技型企業，幾乎都建有自己的呼叫中心。南昌客服電話呼叫中心能(neng)(neng)(neng)(neng)(neng)夠讓企業大幅提高效率、服(fu)務質(zhi)量、管(guan)(guan)(guan)(guan)理(li)(li)水平(ping)(ping)，更(geng)重要的是提高用戶體驗，真正(zheng)做到以(yi)客(ke)戶為中心。一般客(ke)服(fu)呼(hu)叫(jiao)中心有以(yi)下功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)：IVR自(zi)動語(yu)音(yin)(yin)(yin)導航(hang)、ACD智(zhi)能(neng)(neng)(neng)(neng)(neng)話(hua)務排隊、SCP來電(dian)彈屏功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、REC電(dian)話(hua)錄音(yin)(yin)(yin)管(guan)(guan)(guan)(guan)理(li)(li)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、CRM客(ke)戶關(guan)系管(guan)(guan)(guan)(guan)理(li)(li)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、WOM工單管(guan)(guan)(guan)(guan)理(li)(li)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、 KLB知識庫管(guan)(guan)(guan)(guan)理(li)(li)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、CDR報表(biao)管(guan)(guan)(guan)(guan)理(li)(li)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、SYM系統管(guan)(guan)(guan)(guan)理(li)(li)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、CTM智(zhi)能(neng)(neng)(neng)(neng)(neng)監控功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、ANG座席管(guan)(guan)(guan)(guan)理(li)(li)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、自(zi)動傳真功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、智(zhi)能(neng)(neng)(neng)(neng)(neng)值(zhi)班管(guan)(guan)(guan)(guan)理(li)(li)功(gong)(gong)(gong)(gong) 能(neng)(neng)(neng)(neng)(neng)、多方(fang)電(dian)話(hua)會(hui)議功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、語(yu)音(yin)(yin)(yin)留言(yan)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、文本轉換語(yu)音(yin)(yin)(yin)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、 短信(xin)平(ping)(ping)臺(tai)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、 微信(xin)平(ping)(ping)臺(tai)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、郵件平(ping)(ping)臺(tai)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、即時通訊功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、節假日管(guan)(guan)(guan)(guan)理(li)(li)功(gong)(gong)(gong)(gong) 能(neng)(neng)(neng)(neng)(neng)、黑白(bai)名單管(guan)(guan)(guan)(guan)理(li)(li)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、呼(hu)損(sun)管(guan)(guan)(guan)(guan)理(li)(li)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)等。

　　樂科技術是南昌呼叫中心系統建設優秀供應商，在呼叫中心系統領域積累了豐富的經驗，特別是在南昌客服電話系統領(ling)域做過(guo)大量的(de)案例，市(shi)場占有率高達70%左右。如果(guo)您有呼(hu)叫中(zhong)心的(de)任何問(wen)題(ti)，可以(yi)聯系他(ta)們 。

南昌地區呼叫中心建設服務范圍包括且不限于以下地市：
南(nan)昌(chang)、九江、贛州、上饒、宜春、景德鎮(zhen)、撫州、吉安、新余(yu)、鷹潭、萍鄉