【引言】：呼叫中心外包，是指企業把公司的呼叫中心業務外包給專業的第三方呼叫中心。呼叫中心外包，分為整(zheng)體(ti)外包和部分外包兩種形式。整(zheng)體(ti)外包是指(zhi)呼叫中(zhong)(zhong)心硬件(jian)、軟件(jian)、坐席人員、場地等所有的呼叫中(zhong)(zhong)心業務全(quan)部委(wei)托給第三(san)方公(gong)司來操作。

　　隨著經濟的飛速發(fa)展、競爭的日益激烈，越(yue)來越(yue)多(duo)的長沙企(qi)業意識到：公(gong)司需要一(yi)個(ge)呼叫(jiao)(jiao)中心，以使公(gong)司管理(li)水平(ping) 、客戶(hu)服(fu)務質量(liang)、電話營(ying)銷效率等(deng)得已(yi)提(ti)升一(yi)個(ge)檔次。可是，長沙很(hen)多(duo)企(qi)業老板對于(yu)公(gong)司應該怎樣來建立自(zi)己的呼叫(jiao)(jiao)中心，長沙呼叫(jiao)(jiao)中心外包(bao)到底(di)該怎么操作，心理(li)沒有底(di)。

　　首先，我們來科普一下，呼叫中心可以分為自建呼叫中心、外包(bao)型(xing)(xing)(xing)呼(hu)(hu)(hu)(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)心(xin)(xin)、租用(yong)型(xing)(xing)(xing)呼(hu)(hu)(hu)(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)心(xin)(xin)。自(zi)建(jian)型(xing)(xing)(xing)呼(hu)(hu)(hu)(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)心(xin)(xin)是(shi)指(zhi)使用(yong)到(dao)呼(hu)(hu)(hu)(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)心(xin)(xin)的(de)(de)用(yong)戶(hu)自(zi)己(ji)投資建(jian)設的(de)(de)呼(hu)(hu)(hu)(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)心(xin)(xin)，自(zi)己(ji)建(jian)自(zi)己(ji)用(yong)，優(you)點(dian)是(shi)：自(zi)主性強，操作靈活，安(an)全可(ke)靠。 外包(bao)型(xing)(xing)(xing)呼(hu)(hu)(hu)(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)心(xin)(xin)則指(zhi)用(yong)戶(hu)將自(zi)身(shen)的(de)(de)呼(hu)(hu)(hu)(hu)(hu)叫(jiao)(jiao)相關業務(wu)外包(bao)給第(di)三方(fang)的(de)(de)呼(hu)(hu)(hu)(hu)(hu)叫(jiao)(jiao)業務(wu)提供商，就(jiu)是(shi)用(yong)別人已經那好的(de)(de)呼(hu)(hu)(hu)(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)心(xin)(xin)，優(you)點(dian)是(shi)：簡單省事。租用(yong)型(xing)(xing)(xing)呼(hu)(hu)(hu)(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)心(xin)(xin)，就(jiu)是(shi)企業租用(yong)別人的(de)(de)呼(hu)(hu)(hu)(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)心(xin)(xin)，優(you)點(dian)：方(fang)便快速(su)、價格價廉。那么，長沙(sha)呼(hu)(hu)(hu)(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)心(xin)(xin)外包(bao)公司有哪些(xie)呢(ni)？長沙(sha)企業到(dao)底選擇哪種形式(shi)的(de)(de)呼(hu)(hu)(hu)(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)心(xin)(xin)比較好呢(ni)？

　　樂科技術作為長沙地區呼叫中心系統最知名的(de)(de)供應(ying)商，在(zai)長(chang)(chang)沙(sha)(sha)地區做過大量的(de)(de)呼叫(jiao)(jiao)(jiao)中(zhong)(zhong)(zhong)心(xin)(xin)(xin)案例，其客(ke)(ke)服(fu)呼叫(jiao)(jiao)(jiao)中(zhong)(zhong)(zhong)心(xin)(xin)(xin)系統(tong)可以大大提(ti)(ti)高(gao)客(ke)(ke)戶(hu)服(fu)務滿意(yi)度(du)，可以給企業(ye)內(nei)部管(guan)理帶來(lai)質(zhi)的(de)(de)提(ti)(ti)升；而(er)happicall企業(ye)電(dian)(dian)話(hua)(hua)營銷(xiao)型呼叫(jiao)(jiao)(jiao)中(zhong)(zhong)(zhong)心(xin)(xin)(xin)系統(tong)，解決了傳統(tong)電(dian)(dian)話(hua)(hua)營銷(xiao)效(xiao)率(lv)低和人(ren)工(gong)撥號(hao)(hao)的(de)(de)缺點(dian)，采用自(zi)(zi)(zi)動篩選(xuan)掉(diao)空(kong)號(hao)(hao)、錯號(hao)(hao)、忙音。有(you)效(xiao)電(dian)(dian)話(hua)(hua)接通(tong)后轉給人(ren)工(gong)坐席，節(jie)省(sheng)出了大部分的(de)(de)時間來(lai)和有(you)效(xiao)客(ke)(ke)戶(hu)溝通(tong)，可以給電(dian)(dian)話(hua)(hua)銷(xiao)售(shou)的(de)(de)效(xiao)率(lv)提(ti)(ti)升40%以上。其happicall呼叫(jiao)(jiao)(jiao)中(zhong)(zhong)(zhong)心(xin)(xin)(xin)系統(tong)在(zai)長(chang)(chang)沙(sha)(sha)呼叫(jiao)(jiao)(jiao)中(zhong)(zhong)(zhong)心(xin)(xin)(xin)市場中(zhong)(zhong)(zhong)占有(you)70%的(de)(de)市場份額。樂科技(ji)術(shu)在(zai)此提(ti)(ti)醒大家，不管(guan)你是選(xuan)擇長(chang)(chang)沙(sha)(sha)呼叫(jiao)(jiao)(jiao)中(zhong)(zhong)(zhong)心(xin)(xin)(xin)租用，還是外包，還是自(zi)(zi)(zi)建，都需要(yao)找專業(ye)的(de)(de)公司來(lai)了解和操作。樂科技(ji)術(shu)覺得(de)從長(chang)(chang)遠角度(du)來(lai)看，長(chang)(chang)沙(sha)(sha)呼叫(jiao)(jiao)(jiao)中(zhong)(zhong)(zhong)心(xin)(xin)(xin)還是自(zi)(zi)(zi)建的(de)(de)好。雖然自(zi)(zi)(zi)建呼叫(jiao)(jiao)(jiao)中(zhong)(zhong)(zhong)心(xin)(xin)(xin)在(zai)建設初期會有(you)一次(ci)相對較大的(de)(de)投資(zi)(zi)，但這種投資(zi)(zi)屬于(yu)“一勞永逸(yi)”。如果長(chang)(chang)沙(sha)(sha)的(de)(de)企業(ye)想建呼叫(jiao)(jiao)(jiao)中(zhong)(zhong)(zhong)心(xin)(xin)(xin)，可以詳細的(de)(de)咨詢樂科技(ji)術(shu)。

長沙地區呼叫中心建設服務范圍包括且不限于以下地市：
長沙市(shi)(shi) 郴州市(shi)(shi) 婁底市(shi)(shi) 衡陽(yang)市(shi)(shi) 株洲市(shi)(shi) 湘潭市(shi)(shi) 岳陽(yang)市(shi)(shi) 常德市(shi)(shi) 邵(shao)陽(yang)市(shi)(shi) 益陽(yang)市(shi)(shi) 永(yong)州市(shi)(shi) 張(zhang)家界 懷(huai)化市(shi)(shi)