呼(hu)(hu)(hu)叫(jiao)中(zhong)心(xin)(xin)分為(wei)呼(hu)(hu)(hu)入型(xing)（客(ke)(ke)服(fu)型(xing)）呼(hu)(hu)(hu)叫(jiao)中(zhong)心(xin)(xin)和呼(hu)(hu)(hu)出型(xing)（營銷型(xing)）呼(hu)(hu)(hu)叫(jiao)中(zhong)心(xin)(xin)。呼(hu)(hu)(hu)入型(xing)呼(hu)(hu)(hu)叫(jiao)中(zhong)心(xin)(xin)也就是客(ke)(ke)服(fu)呼(hu)(hu)(hu)叫(jiao)中(zhong)心(xin)(xin)，專門(men)讓用戶(hu)打進電(dian)話，坐席接聽電(dian)話解答用戶(hu)的問題的，處理客(ke)(ke)戶(hu)投(tou)訴的。為(wei)了(le)做好客(ke)(ke)戶(hu)服(fu)務，很(hen)多(duo)企業都建設了(le)客(ke)(ke)服(fu)呼(hu)(hu)(hu)叫(jiao)中(zhong)心(xin)(xin)。因此，現代(dai)企業對客(ke)(ke)服(fu)型(xing)呼(hu)(hu)(hu)叫(jiao)中(zhong)心(xin)(xin)的需(xu)求還是很(hen)大的。

　　合肥，是安徽省省會、合肥都市圈中心城市，皖江城市帶核心城市，也是國務院批準確定的長三角城市群副中心城市，國家重要的科研教育基地、現代制造業基地和綜合交通樞紐。合肥地處中國華東地區、江淮之間，環抱巢湖，位于安徽省中部，因東淝河與南淝河均發源于該地而得名。那么，合肥客服呼叫中心發展水平怎么(me)樣(yang)呢？據記者了(le)解(jie)(jie)：最(zui)近幾年，隨著人(ren)們對呼(hu)(hu)叫(jiao)中(zhong)(zhong)心(xin)越來越了(le)解(jie)(jie)，合(he)肥(fei)(fei)地區的企業(ye)也越來越重視客服呼(hu)(hu)叫(jiao)中(zhong)(zhong)心(xin)的作用了(le)，很(hen)多(duo)合(he)肥(fei)(fei)企業(ye)開始使用呼(hu)(hu)叫(jiao)中(zhong)(zhong)心(xin)系統來提高客戶服務(wu)水平和工作效率。談到(dao)合(he)肥(fei)(fei)呼(hu)(hu)叫(jiao)中(zhong)(zhong)心(xin)系統，應該有很(hen)多(duo)人(ren)都聽(ting)說過樂科技(ji)術這家(jia)公司了(le)，這是合(he)肥(fei)(fei)客服呼(hu)(hu)叫(jiao)中(zhong)(zhong)心(xin)系統建設最(zui)有名氣的一家(jia)了(le)。

　　樂科客(ke)(ke)(ke)服呼(hu)叫中心(xin)系統可以簡(jian)單的(de)描述一(yi)(yi)(yi)下(xia)流程：企(qi)業對外只宣(xuan)布一(yi)(yi)(yi)個客(ke)(ke)(ke)服電(dian)話(hua)（一(yi)(yi)(yi)般大企(qi)業是(shi)(shi)400電(dian)話(hua)），用(yong)戶(hu)打(da)進(jin)電(dian)話(hua)時(shi)，電(dian)話(hua)語音(yin)導航(hang)會引(yin)導客(ke)(ke)(ke)戶(hu)操作，例如(ru)：電(dian)話(hua)打(da)入時(shi)有(you)(you)語音(yin)提示：“**業務(wu)(wu)請撥1，**業務(wu)(wu)請撥2，**業務(wu)(wu)請撥3，**人工(gong)服務(wu)(wu)請撥0……。” 當(dang)電(dian)話(hua)轉接到對應的(de)客(ke)(ke)(ke)服時(shi)，電(dian)腦會自動彈出(chu)該客(ke)(ke)(ke)戶(hu)的(de)資(zi)料，客(ke)(ke)(ke)戶(hu)是(shi)(shi)誰、買(mai)了什(shen)么(me)產品、遇到了什(shen)么(me)問題(ti)、打(da)進(jin)過幾次電(dian)話(hua)、每次的(de)問題(ti)是(shi)(shi)什(shen)么(me)、是(shi)(shi)怎么(me)處理的(de)......這(zhe)些客(ke)(ke)(ke)戶(hu)信息一(yi)(yi)(yi)目了然。大家想一(yi)(yi)(yi)想，如(ru)果您是(shi)(shi)客(ke)(ke)(ke)戶(hu)，一(yi)(yi)(yi)打(da)進(jin)電(dian)話(hua)，客(ke)(ke)(ke)服就把您當(dang)老(lao)朋友(you)一(yi)(yi)(yi)樣，知道(dao)您的(de)姓(xing)名、知道(dao)您什(shen)么(me)時(shi)候(hou)打(da)過電(dian)話(hua)、也知道(dao)您遇到了什(shen)么(me)問題(ti)，是(shi)(shi)不是(shi)(shi)很親切，甚至(zhi)(zhi)有(you)(you)賓(bin)至(zhi)(zhi)如(ru)歸的(de)感覺(jue)呢？

　　因此，合肥的很多公司都是采用樂科技術提供的客服呼叫中心，特別是那些大、中型的科技型企業。合肥客服電話呼叫中心能(neng)(neng)(neng)(neng)(neng)夠讓企業大幅提高效率、服(fu)務質量、管(guan)(guan)(guan)理(li)(li)水平，更重要的是提高用戶(hu)體驗(yan)，真(zhen)正做到以(yi)客戶(hu)為中心(xin)。樂科客服(fu)呼(hu)叫中心(xin)系(xi)統一般有以(yi)下功(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)：IVR自動(dong)(dong)語(yu)(yu)音(yin)導航、ACD智能(neng)(neng)(neng)(neng)(neng)話務排隊、SCP來(lai)電(dian)彈屏功(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、REC電(dian)話錄音(yin)管(guan)(guan)(guan)理(li)(li)功(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、CRM客戶(hu)關(guan)系(xi)管(guan)(guan)(guan)理(li)(li)功(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、WOM工(gong)單(dan)管(guan)(guan)(guan)理(li)(li)功(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、 KLB知識庫管(guan)(guan)(guan)理(li)(li)功(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、CDR報表管(guan)(guan)(guan)理(li)(li)功(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、SYM系(xi)統管(guan)(guan)(guan)理(li)(li)功(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、CTM智能(neng)(neng)(neng)(neng)(neng)監控功(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、ANG座席(xi)管(guan)(guan)(guan)理(li)(li)功(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、自動(dong)(dong)傳真(zhen)功(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、智能(neng)(neng)(neng)(neng)(neng)值班管(guan)(guan)(guan)理(li)(li)功(gong)(gong)(gong) 能(neng)(neng)(neng)(neng)(neng)、多方(fang)電(dian)話會議功(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、語(yu)(yu)音(yin)留(liu)言(yan)功(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、文本(ben)轉換(huan)語(yu)(yu)音(yin)功(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、 短信平臺功(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、 微信平臺功(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、郵件平臺功(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、即時通(tong)訊(xun)功(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、節假日管(guan)(guan)(guan)理(li)(li)功(gong)(gong)(gong) 能(neng)(neng)(neng)(neng)(neng)、黑(hei)白名單(dan)管(guan)(guan)(guan)理(li)(li)功(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、呼(hu)損管(guan)(guan)(guan)理(li)(li)功(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)等。

　　樂科技術是合肥呼叫中心系統建設優秀供應商，在呼叫中心系統領域積累了豐富的經驗，特別是在合肥客服電話系統領域做過大量的(de)(de)案例，市場(chang)占有(you)率高達(da)45%左(zuo)右。如果您有(you)呼叫中心的(de)(de)任何問題，可以聯系(xi)他們 。

合肥地區呼叫中心建設服務范圍包括且不限于以下地市：
合肥市(shi)(shi)、蕪湖市(shi)(shi)、淮南市(shi)(shi)、馬鞍山(shan)市(shi)(shi)、滁(chu)州市(shi)(shi)、淮北市(shi)(shi)、銅陵市(shi)(shi)、安慶市(shi)(shi)、黃山(shan)市(shi)(shi)、阜陽市(shi)(shi)、蚌埠(bu)市(shi)(shi)、宿州市(shi)(shi)、六安市(shi)(shi)、亳州市(shi)(shi)、池州市(shi)(shi)、宣城市(shi)(shi)